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The Support Team is here to help! Submit your request below, then check your email for helpful tips. We will respond personally within one business day (usually much faster).

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Select your request type. Please submit only one issue per request.

Your email address

First Name

First name of the person filling out this form.

Last Name

Last name of the person filling out this form.

Preferred Pronouns

My preferred pronouns

If your preferred pronouns are not listed, please provide your preference here.

Message Subject Line (3-5 keywords)

Use only relevant keywords above to get better suggestions. Provide all the details below.

Which NROC course/tool is your question about?

What is your role?

Question ID

IMPORTANT! If you are reporting an issue with a particular assessment question, provide the Question ID (a 5- or 6-digit number) that you see on screen. Without this information we will be unable to research the question in our database.

Please describe your issue or explain the nature of your request:

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

What is the name of your school?

The full name of your school or institution, not just initials. If you don't have one, write "none".

State

If you are using a course installed in a Learning Management System, which one is it?

If your question is about EdReady or HippoCampus, what is your school's custom URL?

Attachments

Add file or drop files here

Attachments: Do not attach .EML files (downloaded email messages). We cannot open them. Copy/paste the relevant content or attach a JPG or PNG screenshot.

Please note that we do not offer phone support. Be sure to include all the details of your issue in your request so we can research the situation and get back to you quickly. We respond to tickets M-F from 8am to 5pm PT. If you need live assistance, join our daily Office Hours.