Submit a Ticket

The Support Team is here to help! Submit your request below, then check your email for helpful tips. We will respond personally within one business day (usually much faster).

If your gender pronouns are not listed, please provide your preference here.

Be brief here! You'll be able to provide details later in this form.

IMPORTANT! If you are reporting an issue with a particular assessment question, provide the Question ID (a 5- or 6-digit number) that you see on screen. Without this information we will be unable to research the question in our database.

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

The full name of your school or institution, not just initials. If you don't have one, write "none".

Add file or drop files here

    Attachments: Do not attach .EML files (downloaded email messages). We cannot open them. Copy/paste the relevant content or attach a JPG or PNG screenshot.

    Please note that we do not offer phone support. Be sure to include all the details of your issue in your request so we can research the situation and get back to you quickly. We respond to tickets M-F from 8am to 5pm PT. If you need live assistance, join our daily Office Hours.