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The Support Team is here to help! Submit your request below, then check your email for helpful tips. We will respond personally within one business day (usually much faster).

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Select the form title that matches your support need. The general help form is appropriate for most situations. Additional fields may appear as you make selections in the form. Please submit only one issue per request form.

Your email address

Confirm Your Technical Role - This form is a request for EdReady staff to provide technical instructions and support for an SSO (single sign-on) connection between EdReady and your institution's identity provider (IdP).

By checking this box and submitting this form, you represent that you are the technical contact for your institution and that you have direct access to the settings for the IdP (LMS, SIS, ADSF, etc.) through which students will authenticate. You represent that you expect to be the one who will read and follow the technical instructions provided by EdReady, test and troubleshoot your implementation with the help of EdReady staff and, if needed, contact the support team of your IdP with any questions or complications that arise. To the best of your knowledge and understanding, your institution has already made a decision to move forward with SSO (single sign-on) for student logins. You are not a decision-maker with questions, but rather a technical person with the authority and capability to move this project to completion. If you are not the technical contact but you have questions about EdReady SSO or any other topic, please submit a general support ticket at https://support.edready.org

Message Subject Line (3-5 keywords)

Use only relevant keywords above to get better suggestions. Provide all the details below.

Please describe your issue or explain the nature of your request:

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

Your First and Last Name

Fill out this form on your own behalf. The name and email must belong to the person requesting help. (Format: Firstname Lastname [capitalize first letter])

Preferred Pronouns

My preferred pronouns

If your preferred pronouns are not listed, please provide your preference here.

What is your position or job title?

What is the name of your school?

The full name of your school or institution, not just initials. If you don't have one, write "none".

EdReady Admin email address

Please enter the email address for your EdReady Administrator.

Name of LMS or SIS

If your LMS/SIS is not listed, please provide the name here.

Which SSO protocol will you be using to connect to EdReady?

Attachments

Add file or drop files here

Attachments: Do not attach .EML files (downloaded email messages). We cannot open them. Copy/paste the relevant content or attach a JPG or PNG screenshot.

Please note that we do not offer phone support. Be sure to include all the details of your issue in your request so we can research the situation and get back to you quickly. We respond to tickets M-F from 8am to 5pm PT. If you need live assistance, join our daily Office Hours.