Submit a Ticket

The Support Team is here to help! Submit your request below, then check your email for helpful tips. We will respond personally within one business day (usually much faster).

Select your request type. Please submit only one issue per request.

Your email address

Subject Line (3-5 words)

Be brief here! You'll be able to provide details later in this form.

Please describe your issue or explain the nature of your request:

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

First Name (Given Name)

Last Name (Surname)

Preferred Pronouns

My gender pronouns

If your gender pronouns are not listed, please provide your preference here.

What is your position or job title?

What is the name of your school?

The full name of your school or institution, not just initials. If you don't have one, write "none".

EdReady Site URL

The URL of the EdReady site you use, where you are reporting an issue. For example, our public EdReady URL is just "edready.org". Your school's custom EdReady URL will have the name of your school in it, similar to "NameOfSchool.edready.org". If you don't know, that's ok; you can write "I don't know" in this box.

Name of your LMS Administrator

Provide the first and last name of the person at your institution who is responsible for administration of your LMS.

Email Address

Who is your EdReady administrator?

Please provide first and last name.

EdReady Admin email address

Please enter the email address for your EdReady Administrator.

Name of LMS or SIS

If your LMS/SIS is not listed, please provide the name here.

Which SSO protocol will you be using to connect to EdReady?

Attachments

Add file or drop files here

Attachments: Do not attach .EML files (downloaded email messages). We cannot open them. Copy/paste the relevant content or attach a JPG or PNG screenshot.

Please note that we do not offer phone support. Be sure to include all the details of your issue in your request so we can research the situation and get back to you quickly. We respond to tickets M-F from 8am to 5pm PT. If you need live assistance, join our daily Office Hours.