Submit a Ticket

The Support Team is here to help! Submit your request below, then check your email for helpful tips. We will respond personally within one business day (usually much faster).

==> NEVER share passwords with us or anyone else. We cannot confirm passwords and it puts the security of private student data at risk.

==> Be sure to reply FROM the same email address you use here. Replying to your ticket from a different email address will result in delays.

Select the form title that matches your support need. The general help form is appropriate for most situations. Additional fields may appear as you make selections in the form. Please submit only one issue per request form.

Your email address

Do you want to set up API requests from your school's LMS or SIS to EdReady?

Filling out this form will create a request to use the EdReady API. If you need technical support for a different issue, please use your browser's back button and select a different form.

Message Subject Line (3-5 keywords)

Use only relevant keywords above to get better suggestions. Provide all the details below.

STOP do not submit this form.

First Name

First name of the person filling out this form.

Last Name

Last name of the person filling out this form.

Preferred Pronouns

My preferred pronouns

If your preferred pronouns are not listed, please provide your preference here.

What is your position or job title?

What is the name of your school?

The full name of your school or institution, not just initials. If you don't have one, write "none".

EdReady Site URL

The URL of the EdReady site you use, where you are reporting an issue. For example, our public EdReady URL is just "edready.org". Your school's custom EdReady URL will have the name of your school in it, similar to "NameOfSchool.edready.org". If you don't know, that's ok; you can write "I don't know" in this box.

What is your target start date?

We will use this date as a guideline and make every effort to get you started on time. However, there may be unforeseen complications or technical issues that cause delays. Target dates less than two weeks out are unlikely to be met, especially during busy seasons, so please allow plenty of time for this process.

Name of LMS/SIS

The name of the LMS or SIS you want to pull EdReady data into.

LMS/SIS Admin Name

Email Address

Who is your EdReady administrator?

Please provide first and last name.

EdReady Admin email address

Please enter the email address for your EdReady Administrator.

STOP. Please do not fill out this form. Use your back button and select a different form that meets your needs.

This form is ONLY for advanced technical needs and can only be submitted by the school's IT department. This form is not for use by teachers, admins, or students. Using this form for the wrong purpose will result in DELAYS or NO REPLY

Please describe your issue or explain the nature of your request:

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

Attachments

Add file or drop files here

Attachments: Do not attach .EML files (downloaded email messages). We cannot open them. Copy/paste the relevant content or attach a JPG or PNG screenshot.

Please note that we do not offer phone support. Be sure to include all the details of your issue in your request so we can research the situation and get back to you quickly. We respond to tickets M-F from 8am to 5pm PT. If you need live assistance, join our daily Office Hours.