If you have content filters in place, you will need to take steps to ensure that your students are able to successfully use EdReady.
The most important steps -- and in many cases the only steps needed -- are to ensure that students can:
access any domain that includes edready.org or nroc.org, i.e.,
- *.edready.org or your institution-specific domain (e.g., your_institution.edready.org)
receive emails from the edready.org domain, specifically:
Additional Domains for Advanced Filtering
Additional filter settings may be required, depending on the filtering approach employed by your institution.
If you allow sites that have not specifically been blocked, your students should have no trouble using EdReady.
If your settings block any site that has not been explicitly allowed, your students may have trouble accessing some parts or subsystems within EdReady, since they may be served from different domains. In that case, you would need to whitelist these additional domains.
Elastic IP addresses
EdReady.org uses multiple unique IP addresses and their values may change without warning given the website's ability to scale and balance loads on demand. EdReady’s architecture is designed so that the server load is dynamically distributed across a set of elastic resources. Significant changes in server load, availability, or network provider maintenance can result in changes to the IP addresses used by EdReady.
If you need to specify IP addresses for the EdReady service, you can open a range of IP addresses associated with Amazon AWS load balancers and EC2 instances. Be aware that adding a range of addresses potentially opens up your network to content and websites that are not part of EdReady.org.
For the current AWS IP reference, see this page:
You will need to open up all IP address ranges where the region is "us-west-1" and the service is "EC2"
Note that we have little capacity to troubleshoot content blockers and filters that we do not control. We will do our best to provide any insight we might have if you have a problem, but in all cases to date, the issue has resided with the permissions and settings on the content-blocking software, not a lack of information or improper behavior on the EdReady side.
If you need personal assistance and would like to submit a support ticket, please use the "Help" button at the bottom of the screen to contact us.
If you were directed here by our HippoBot and this does not resolve your issue, do not be concerned. Your ticket is already in the queue and we will get back to you shortly to assist you further.