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EdReady End User Technology Requirements

EdReady is a cloud-based application that personalizes the pathways to college readiness via referral to appropriate digital resources. By default, users are directed to resource components of the NROC Developmental Math program, but other resource collections are optionally included as well.

Browser and OS Support

We support the most recent software version plus one version back for the following operating system and browsers

  • Win 10 - Edge, Chrome, Firefox
  • Mac - Safari, Chrome, Firefox
  • iOS - Safari
  • ChromeOS - Chrome (we do not test on Chromebooks regularly, but there are no differences in behavior from Chrome on other platforms)

Note: We do not test or support alternate browsers on iOS. If you are having trouble with any browser on iOS, please switch to the default browser, Safari, and verify your settings under "Cookies" below.

We do not support the following:

  • Internet Explorer (IE) browser with any version of Windows.
  • Acer Chromebook Model C710-2487 (Manufactured in 2013)

Internet Connection

A high-speed internet connection such as cable, satellite, or DSL is highly recommended. Most cellular hot spots are sufficient but may encounter usage spikes that make network access difficult.

Cookies

Cookies must be enabled in the user's browser.

Some browsers may require additional settings to be tweaked.

Safari Settings

The following settings are for Safari, which seems to have the most frequent incidence of cookie-related issues.

Cookies and Website Data set to:

Always Allow

or

Allow from Websites I Visit

Prevent Cross-Site Tracking set to OFF

Email Access

By default, students will need a valid email address to register an account on EdReady. This email will serve as their username when logging in. It is important that students: 

  • Have the ability to receive messages from the @edready.org domain, or they will be unable to activate their account or receive password reset notifications.
    • If they are using an email address provided by your institution, please ensure that emails from outside domains are accepted.
  • Can access this email account in the location where they'll be using EdReady.
    • For example, if your students will be allowed to use their personal email account (such as gmail.com), it will be important that they can log into their email inbox at the location where they are expected to use EdReady.

These email-access requirements are only applicable when students are first setting up accounts and when resetting passwords. Students will not need further access to email in order to use EdReady on a day-to-day basis.

Single Sign-On (SSO)

NROC members with custom EdReady domains may request single sign-on (SSO) integration with an external learning management system (LMS), student information system (SIS), or other account management software. In such cases, the email access requirement can be waived.

Please discuss your preferences and requirements with NROC staff. Depending on the nature of the requested integration, additional set-up fees may be required and completion may take up to eight weeks.

We do not support SSO integration with GSuite.

Technical Support

Technical support is provided to active NROC Members. A Knowledge Base is provided that will answer most technical issues and a ticket system is available for additional support.

Technical support will only apply to issues involving the NROC Library and does not include support for hardware, network, operating system, or computer, nor issues related to the member’s LMS.

If you are experiencing technical difficulties, be sure to update your browser to the latest version. Clearing your browser's cache and cookies is a recommended troubleshooting step, as is trying a different browser temporarily.

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