How To Complete and Troubleshoot the "Matching" Questions

The "Matching" problems are an interactive, drag-and-drop interface. Simply click and "drag" an item from the left column and "drop" it on the matching item in the right column. 


The "Clear" button will remove all matches so the student can begin again. Depending on your screen resolution, you may need to scroll down to see the "Clear" button.

Demo Video

Please watch the video demo below for additional tips:



Troubleshooting and Getting Help

The matching questions use public Javascript libraries. When the major browser companies make changes to their code, these libraries need to be updated. The issues appear after the browsers release updates, and therefore, we may have to wait for the development community to address bugs.

Occasionally, issues arise and are widely reported by our users. We address these as quickly as we become aware of them.

If you have trouble with matching questions, it is most likely related to your particular device, browser, or hardware -- or some combination thereof. The following tips have helped most students resolve their issues. If these do not resolve your issue, follow the instructions to get in touch with us at the end of this article.

  • Be sure you have watched the video above for tips.

  • Update your browser to the latest version and clear the cache (see for steps), then try again. (iOS devices must update the whole device, not just the browser.)

  • Safari on iPad has a default setting which prevents touch operations. To change the setting, go to Settings -> Safari -> Request Desktop Website -> All Websites (on/off). Turn this setting OFF and the browser should regain touch capability.

  • There must be enough space between the columns for this to work. If you're on a very small screen (like a phone) try working on a larger screen (the size of an iPad should do it), but you can also try a larger screen, like a laptop or desktop. Rotate your device to use it in wide-screen or landscape mode. If you're on a computer, make sure that your browser window is fully expanded.
  • If you have a touchscreen device that ALSO has a mouse or trackpad, try using the mouse or trackpad instead of the touchscreen.

  • If you have a trackpad, try enabling "tap to click" in your computer's settings.

  • Sometimes problems arise from the page not loading completely. You can try forcing a page refresh by holding down your shift key while refreshing the page. Next, clear your browser's cache (see, then try again. (Note that in NROC courses, a page refresh will force you to reconnect through your LMS.)

  • Try using a completely different browser. We support Chrome, Firefox, Edge (Windows), and Safari (Mac/iOS). Do not use Internet Explorer.

  • If your content is "framed" by your school's website, ask your instructor or tech support to show you how to open NROC or EdReady content in a new tab or window.


If none of those solves the problem for you...


Our technical team needs to collect some information about your device so they can test and find a solution. Please contact us and provide the following information:

1. What model/type of computer or device are you using? (iPad/iPhone users see for help.)
2. What version of its operating system is your device running? (the "operating system" is Windows, Mac, iOS, or Android. We need to know the version number. iPad/iPhone users see for help.)
3. What browser are you using? (e.g., Chrome, Firefox, Safari, Edge, Opera, etc.)
4. What is the version number of your browser?
5. What alternate browser(s) did you try and what was your experience?

How to move forward for now....

If you are stuck on a test in EdReady and want to move past the matching questions, just click on "Pass". That will allow you to move forward in the test and get to your study path, while we work on the issue. You will have other opportunities to demonstrate mastery of the concepts when you take the Topic tests.

If you are in the "Learn" section of EdReady ("Practice" or "Review" tests), you can get these questions wrong without penalty; simply accept the wrong answer and move on to the next question.

If you are enrolled in a course that uses NROC courses in your school's website, the Practice problems are not required. The Review tests do count, but you will only encounter matching questions in some of the Review tests. If your teacher allows retakes on the Reviews, you are likely to encounter a different set of questions on the retake, which will not have any matching questions.




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