Submit a Ticket

The Support Team is here to help! Submit your request below, then check your email for helpful tips. We will respond personally within one business day (usually much faster).

==> NEVER share passwords with us or anyone else. We cannot confirm passwords and it puts the security of private student data at risk.

==> Be sure to reply FROM the same email address you use here. Replying to your ticket from a different email address will result in delays.

Fill out this form on your own behalf. The name and email must belong to the person requesting help. (Format: Firstname Lastname [capitalize first letter])

Use only relevant keywords above to get better suggestions. Provide all the details below.

Please provide the email address your student uses to log into EdReady so we can locate their account.

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

The full name of your school or institution, not just initials. If you don't have one, write "none".

INSTRUCTORS: If this issue is affecting particular students, supplying their names and usernames here helps us to process your request faster. Please ask the student(s) for their USERNAME so we can locate their account. The email address they used may be different from what you have on record. If this issue affects several students, provide only 2-3 example students. Please DO NOT INCLUDE the student's password. This compromises the student's privacy and is never required for troubleshooting.

The URL of the EdReady site you use, where you are reporting an issue. For example, our public EdReady URL is just "". Your school's custom EdReady URL will have the name of your school in it, similar to "". If you don't know, that's ok; you can write "I don't know" in this box.

IMPORTANT! If you are reporting an issue with a particular assessment question, provide the Question ID (a 5- or 6-digit number) that you see on screen. Without this information we will be unable to research the question in our database.

Add file or drop files here

    Attachments: Do not attach .EML files (downloaded email messages). We cannot open them. Copy/paste the relevant content or attach a JPG or PNG screenshot.

    Please note that we do not offer phone support. Be sure to include all the details of your issue in your request so we can research the situation and get back to you quickly. We respond to tickets M-F from 8am to 5pm PT. If you need live assistance, join our daily Office Hours.